At RANDOLPH AALIYAH SOCKS LLC, we aim to process and deliver your sock orders as efficiently as possible. Please review the following information before placing an order.
1. Order Processing
Orders are generally processed within 1 business day after successful payment confirmation.
Orders placed during weekends, holidays, or periods of unusually high order volume may require additional processing time.
Once your order has been processed and shipped, you will receive shipping information when tracking is available.
2. Shipping Carriers
Orders may be shipped through established carriers and logistics providers, including USPS, UPS, FedEx, DHL, and other reputable delivery services, depending on the destination, package size, service availability, shipping method, and other logistical factors.
The specific carrier selected for an order may vary. Carrier availability and service levels may also differ between domestic and international shipments.
3. Domestic Shipping
Domestic shipping refers to shipments delivered within the United States.
For domestic orders, estimated delivery is generally 3-7 business days after the order has been processed and shipped.
Domestic shipments may be delivered through USPS, UPS, FedEx, or another available carrier. Delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.
4. International Shipping
International shipping refers to shipments delivered outside the United States, where international delivery is available for the applicable order.
For international orders, estimated delivery is generally 7-20 business days after the order has been processed and shipped.
International delivery times may be affected by customs clearance, import procedures, local transportation, destination-country regulations, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
International shipments may be handled by DHL, FedEx, UPS, USPS, or other international logistics providers, depending on the destination and selected service.
Customers may be responsible for applicable customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated otherwise.
5. Estimated Delivery Time
The shipping timeframes stated in this policy are estimates only and are not guaranteed delivery dates.
The estimated delivery period begins after the order has been processed and handed to the carrier. Carrier tracking may not update immediately after shipment.
Delivery may take longer during peak shopping periods, holidays, severe weather, carrier disruptions, customs delays, or other unexpected events.
6. Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If an order has already been shipped, we may be unable to change the shipping address. Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
7. Tracking Information
When tracking information is available, it may be provided to the customer after shipment.
Tracking information may take some time to become active after the package is handed to the carrier.
Customers should use the tracking information to monitor the delivery status of their order.
For international shipments, tracking updates may be limited or delayed while the package is undergoing customs clearance or being transferred to a local delivery provider.
8. Delayed or Lost Packages
Although we work to ensure that orders are properly processed and shipped, delivery delays may occasionally occur due to circumstances outside our control.
These circumstances may include severe weather, carrier delays, transportation interruptions, holidays, incorrect addresses, customs-related issues, import restrictions, or other unexpected events.
If your package appears to be significantly delayed or lost, please contact us at:
Email: contact@randolphaaliyahsocks.com
We will make reasonable efforts to assist with delivery-related issues and may contact the applicable carrier or logistics provider when appropriate.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide relevant information and photographs showing the condition of the package and products.
We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.
10. Customs and Import Requirements
For international orders, the customer is responsible for ensuring that the ordered products may be legally imported into the destination country.
Customs authorities may inspect, delay, hold, return, or refuse a shipment. We are not responsible for delays, additional charges, or delivery failures caused by customs procedures, import restrictions, incomplete documentation, or destination-country requirements.
If a package is returned because the customer refuses to pay applicable customs charges or fails to complete required import procedures, any resulting shipping, handling, or return costs may be deducted from an eligible refund where permitted by applicable law.
11. Contact Us
For questions regarding shipping, please contact:
RANDOLPH AALIYAH SOCKS LLC
Phone: +18283417377
Email: contact@randolphaaliyahsocks.com
Address: 607 RANDOLPH DR
CLAYTON, NC 27520-1880