At RANDOLPH AALIYAH SOCKS LLC, customer satisfaction is important to us. This Return & Refund Policy explains when products may be returned and how refunds are processed.
1. Return Period
Customers may request a return within 30 days of receiving their order, provided that the product meets all return eligibility requirements described below.
Return requests submitted after the applicable return period may not be accepted.
2. Return Conditions
To be eligible for a return, products must be:
- Unused and unworn
- In their original condition
- Clean and undamaged
- Suitable for resale
- Returned with applicable original packaging where reasonably possible
For hygiene and product-quality reasons, products that have been used, worn, washed, damaged, stained, altered, or otherwise affected in a way that impacts their resale condition are not eligible for return.
3. Quality-Related Returns
If you receive a product that is defective, damaged, incorrect, or otherwise has a quality-related issue, please contact us as soon as possible.
For approved quality-related returns:
We will cover the return shipping cost.
Customers may be asked to provide photographs or other information so that we can evaluate the reported issue.
4. Non-Quality-Related Returns
For returns that are not caused by a product quality issue, including changes of mind or other customer-requested returns:
The customer is responsible for the return shipping cost.
The product must still satisfy all return eligibility requirements.
5. Return Request
Before sending any product back, please contact us first:
Email: contact@randolphaaliyahsocks.com
Please include your order information and explain the reason for the return.
Do not send a return package to the company address without receiving return instructions from us.
6. Refund Processing
After we receive the returned product, we will inspect it to determine whether it meets the requirements of this Return & Refund Policy.
Once the return has been approved:
The refund will be issued to the original payment method within 3-5 business days after we receive the returned product.
The actual time required for the funds to appear in your account may depend on your bank, credit card issuer, payment provider, or other financial institution.
7. Non-Refundable Returns
A refund may be denied when a returned product:
- Has been used or worn
- Has been washed
- Has stains, odors, or other signs of use
- Has been damaged by the customer
- Is no longer suitable for resale
- Does not meet the return requirements
- Is returned outside the applicable return period
8. Incorrect or Damaged Orders
If you receive an incorrect product or a product that arrives damaged, please contact us promptly.
We may request photographs or other information to verify the issue and determine the appropriate solution.
Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy in accordance with applicable law and this policy.
9. Exchanges
Product exchanges may be handled on a case-by-case basis depending on product availability.
If an exchange is not available, an eligible refund may be provided instead.
10. Contact Information
For return and refund questions, please contact:
RANDOLPH AALIYAH SOCKS LLC
Phone: +18283417377
Email: contact@randolphaaliyahsocks.com
Address: 607 RANDOLPH DR
CLAYTON, NC 27520-1880