1. What products do you sell?
We specialize in socks designed for everyday comfort, practicality, and style. Please refer to individual product pages for specific product details, sizes, materials, colors, and available options.
2. How long does it take to process my order?
Orders are generally processed within 1 business day after successful payment confirmation.
Orders placed during weekends, holidays, or periods of unusually high order volume may require additional processing time.
3. How long does domestic shipping take?
For orders shipped within the United States, estimated delivery is generally 3-7 business days after the order has been processed and shipped.
Delivery times are estimates and may vary due to carrier operations, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.
4. Do you offer international shipping?
Yes. International shipping is available for applicable orders and destinations.
International delivery is generally estimated at 7-20 business days after the order has been processed and shipped.
International delivery times may be affected by customs clearance, import procedures, local transportation, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
5. Which shipping carriers do you use?
Depending on the destination, package size, shipping method, and service availability, orders may be shipped through USPS, UPS, FedEx, DHL, and other reputable delivery services.
The specific carrier selected may vary depending on the individual order.
6. Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped.
Please note that tracking information may take some time to become active after the package has been handed to the carrier.
For international shipments, tracking updates may occasionally be delayed while the package is undergoing customs clearance or being transferred to a local delivery provider.
7. What should I do if my package is delayed?
Shipping timeframes are estimates and may be affected by weather, holidays, carrier delays, transportation disruptions, customs clearance, or other circumstances beyond our reasonable control.
If your package appears to be significantly delayed, please contact us at:
Email: contact@randolphaaliyahsocks.com
Phone: +18283417377
We will make reasonable efforts to assist with delivery-related issues.
8. Are customs duties and import taxes included in international orders?
No. For international orders, customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country may be the responsibility of the customer.
These charges are not included in the product price or shipping fee unless expressly stated otherwise.
9. Can I return a product?
Eligible products may generally be returned within 30 days of receiving the order, subject to the requirements of our Return & Refund Policy.
Products must be unused, unworn, clean, undamaged, and suitable for resale.
10. Can I return socks that have been used or worn?
No. For hygiene and resale reasons, used, worn, washed, damaged, stained, or otherwise altered products that affect resale are not eligible for return.
Products that are no longer in a condition suitable for resale cannot be accepted as returns.
11. Who pays for return shipping?
For quality-related issues, including defective, damaged, or incorrect products, we will cover the return shipping cost.
For non-quality-related returns, including changes of mind or other customer-requested returns, the customer is responsible for the return shipping cost.
12. How long does it take to receive my refund?
After we receive and inspect the returned product, an approved refund will be issued to the original payment method within 3-5 business days.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
13. Do I need to contact you before returning an item?
Yes. Please contact us before sending any product back.
Email contact@randolphaaliyahsocks.com with your order information and the reason for your return. We will provide appropriate return instructions.
Please do not send a return package to our business address without receiving return instructions first.
14. What if I receive the wrong or damaged product?
Please contact us as soon as possible and provide your order information along with photographs showing the issue.
We will review the situation and determine an appropriate resolution in accordance with our Return & Refund Policy.
If the issue is confirmed to be a quality-related problem or an error on our part, we will cover the applicable return shipping cost.
15. Can I exchange an item?
Product exchanges may be handled on a case-by-case basis depending on product availability.
If an exchange is unavailable, an eligible refund may be provided instead.
Please contact us before sending an item back.
16. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible.
Because orders may be processed quickly, we cannot guarantee that a cancellation or change can be completed after processing or shipment has begun.
Once an order has been shipped, it may no longer be possible to cancel it.
17. What happens if I enter the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address causes a delivery problem, additional shipping, handling, or reshipping costs may be the responsibility of the customer.
If you notice an address error, please contact us immediately at contact@randolphaaliyahsocks.com.
18. Is my payment information secure?
We take reasonable measures to protect customer information and use appropriate third-party payment providers where applicable.
Payment information may be processed by third-party payment providers according to their own security practices and privacy policies.
We do not ask customers to provide complete payment card information through ordinary customer service communications.
19. Do you sell my personal information?
No. We do not sell personal information.
We may share information with service providers when reasonably necessary to process orders, provide shipping, process payments, operate our website, provide customer support, maintain security, or comply with applicable legal requirements.
For additional information, please review our Privacy Policy.
20. How long do you retain order information?
Order-related personal data will generally be retained for 7 years after the order has been completed.
This retention period may be necessary for accounting, tax, legal, dispute-resolution, fraud-prevention, recordkeeping, and other legitimate business purposes.
21. What privacy rights do California residents have?
California residents may have rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws.
Depending on applicable law, these rights may include the right to know, delete, correct, and request information concerning the collection and use of personal information.
We do not sell personal information.
California residents may submit privacy-related requests by contacting:
Privacy Request Email: contact@randolphaaliyahsocks.com
22. How can I contact customer service?
You can contact RANDOLPH AALIYAH SOCKS LLC using the following information:
RANDOLPH AALIYAH SOCKS LLC
Phone: +18283417377
Email: contact@randolphaaliyahsocks.com
Address: 607 RANDOLPH DR
CLAYTON, NC 27520-1880
We are happy to assist with questions regarding products, orders, shipping, returns, refunds, payments, and privacy requests.